Privacy Policy

This Privacy Policy describes how AGI Synergies AS collects, uses, stores, and shares personal data when You visit or use Our website and services, including when You purchase hardware, software licenses, or related products and services from Us.

We use Your Personal Data to operate Our website, process orders, deliver products and services, provide customer support, and improve the user experience. When using the Service, your personal data may be processed in accordance with this Privacy Policy and applicable data protection laws.

1. Interpretation and Definitions

1.1 Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions shall have the same meaning whether they appear in singular or plural.

1.2 Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access Our Service or parts of Our Service.
• Company (referred to as “the Company”, “We”, “Us” or “Our” in this Privacy Policy) refers to AGI Synergies AS, Org. no. 926 341 073, Address: Sannergata 2, 0557 Oslo, Norway.
• Cookies means small files placed on Your computer, mobile device, or other device by a website, containing details of Your browsing activity on that website.
• Country refers to Norway.
• Device means any device that can access the Service, such as a computer, mobile phone, or tablet.
• Personal Data means any information that relates to an identified or identifiable natural person.
• Order Information means information related to purchases, transactions, billing, delivery, licenses, and customer communication.
• Service refers to the Website and related services provided through it, including the sale of hardware, software licenses, and related products and services.
• Service Provider means any natural or legal person who processes data on behalf of the Company. This includes third-party providers used for website hosting, analytics, payment processing, logistics, customer support, email communication, and other operational services.
• Third-party Social Media Service means any website or social network through which a User can log in or interact with the Service.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
• Website refers to https://shop.agisynergies.com and other websites or services operated by AGI Synergies AS.
• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

2. Collecting and Using Your Personal Data

2.1 Types of Data Collected

Personal Data
While using Our Service, placing an order, requesting a quote, or contacting Us, We may collect certain personally identifiable information, including but not limited to:

• First name and last name
• Company name
• Billing and delivery address
• Email address
• Phone number
• Order and transaction details
• VAT number or organization number, where relevant
• License-related information
• Communication history with customer support
• Usage Data

Order and Transaction Data
When You purchase hardware, software licenses, or related services through Our Website, We may collect and process information necessary to:

• register and manage Your order
• process payment
• deliver physical products
• issue digital licenses or subscription information
• send order confirmations, invoices, and delivery updates
• manage returns, claims, warranty matters, or support requests

We do not store full payment card details unless explicitly stated and handled through compliant payment providers.

Usage Data
Usage Data is collected automatically when using the Service. This may include:

• IP address
• browser type and version
• device type
• pages visited
• time and date of visit
• time spent on pages
• referring URLs
• unique device identifiers
• diagnostic and technical data

When You access the Service through a mobile device, We may also collect information such as mobile device type, mobile operating system, mobile browser type, device unique ID, and IP address.

2.2 Tracking Technologies and Cookies

We may use Cookies and similar tracking technologies such as tags, scripts, and beacons to monitor activity on Our Service, improve functionality, analyze website traffic, and enhance the user experience.

Cookies or Browser Cookies
A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, some parts of the Service may not function properly without Cookies.

Web Beacons
Certain sections of the Service or emails may contain small electronic files known as web beacons that allow Us, for example, to count visitors, track email opens, and collect website usage statistics.

We may use the following categories of Cookies:

• Necessary / Essential Cookies: These Cookies are necessary for the Website to function properly, including enabling secure browsing, shopping cart functions, login features, and fraud prevention.
• Cookie Consent Cookies: These Cookies record whether You have accepted the use of Cookies on the Website.
• Functionality Cookies: These Cookies remember Your settings and preferences, such as language, login details, or previous selections, to provide a more personalized experience.
• Analytics Cookies: These Cookies help Us understand how visitors use the Website so We can improve performance, usability, and content.

2.3 Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide, operate, and maintain the Service
• To process and fulfill orders for hardware, software licenses, and related services
• To manage payments, invoicing, shipping, delivery, and license distribution
• To communicate with You regarding orders, account activity, service updates, or support matters
• To provide customer support and handle complaints, returns, warranty claims, or technical issues
• To manage quotes, requests, and business inquiries
• To improve Our products, services, website functionality, and user experience
• To monitor usage of the Service and perform analytics
• To prevent fraud, unauthorized transactions, misuse, or security incidents
• To comply with legal obligations, accounting requirements, and regulatory duties
• To send You information about relevant products, services, promotions, or updates, where permitted by law or where You have consented to such communication

2.4 Sharing of Your Personal Data

We may share Your Personal Data in the following situations:

• With Service Providers: We may share data with third-party providers who support hosting, payment processing, logistics, shipping, analytics, customer service, communication, or license fulfillment.
• With Payment Providers: To securely process transactions and payments.
• With Shipping and Delivery Partners: To deliver physical hardware orders.
• With Software Vendors or Licensing Partners: Where necessary to provision, activate, register, or deliver software licenses or subscriptions.
• With Affiliates: We may share information with affiliated companies that are required to handle the information in accordance with this Privacy Policy.
• For Legal Reasons: We may disclose data where required to do so by law, regulation, court order, or valid request from public authorities.
• With Your Consent: We may disclose Your information for any other purpose where You have given explicit consent.

2.5 Retention of Your Personal Data

We retain Personal Data only for as long as necessary for the purposes described in this Privacy Policy, including to fulfill contractual obligations, provide products and services, maintain records of purchases and licenses, comply with tax, accounting, and legal obligations, resolve disputes, and enforce agreements and policies.

Usage Data is generally retained for a shorter period, unless it is needed for security, troubleshooting, analytics, or legal compliance.

3. Legal Basis for Processing

Where required under applicable data protection laws, We process Your Personal Data based on one or more of the following legal grounds:

• performance of a contract
• compliance with legal obligations
• legitimate interests, such as improving the Service, fraud prevention, and customer relationship management
• Your consent, where consent is required

4. Transfer of Your Personal Data

Your information may be processed at the Company’s offices and by Service Providers operating in other locations. This means that Your information may be transferred to — and maintained on — systems located outside Your jurisdiction, where data protection laws may differ.

Where such transfers take place, We will take appropriate steps to ensure that Your Personal Data remains protected in accordance with applicable law.

5. Security of Your Personal Data

We take reasonable technical and organizational measures to protect Your Personal Data against unauthorized access, alteration, disclosure, misuse, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure. While We strive to protect Your Personal Data, We cannot guarantee absolute security.

6. Your Privacy Rights

Depending on applicable law, You may have the right to:

• request access to the Personal Data We hold about You
• request correction of inaccurate or incomplete data
• request deletion of Your Personal Data
• object to or request restriction of certain processing
• request data portability
• withdraw consent where processing is based on consent
• lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet)

To exercise Your rights, please contact Us using the contact details provided on the Website.

7. Children’s Privacy

Our Service is not directed to anyone under the age of 18, and We do not knowingly collect Personal Data from children under 18. If We become aware that We have collected such data without appropriate legal basis or parental consent, We will take steps to delete it.

8. Links to Other Websites

Our Service may contain links to third-party websites. If You click on a third-party link, You will be directed to that party’s website. We are not responsible for the privacy practices, content, or policies of third-party websites and encourage You to review their privacy policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will become effective when published. We recommend that You review this Privacy Policy periodically to stay informed about how We process Personal Data.

10. Contact Us

If You have any questions about this Privacy Policy or the processing of Your Personal Data, You may contact: