Terms and Conditions

These Terms and Conditions apply to all purchases, orders, and use of the website available at https://shop.agisynergies.com and other websites or services operated by AGI Synergies AS.

By placing an order through the Website, You agree to be bound by these Terms and Conditions.

1. Company Information

Legal name: AGI Synergies AS
Organization number: 926 341 073
Address: Sannergata 2, 0557 Oslo, Norway
Phone number: 52 83 70 00
Email address: info@agisynergies.com

All content, information, trademarks, graphics, logos, text, and images on this Website are owned by AGI Synergies AS or its partners and may not be copied, reproduced, distributed, or used without prior written permission.

2. Scope

These Terms and Conditions apply to all orders placed via the Website https://shop.agisynergies.com and other websites or services operated by AGI Synergies AS.

AGI Synergies AS reserves the right to update, change, or modify these Terms and Conditions at any time. Any such changes will be published on this page and will take effect immediately upon publication.

The Terms and Conditions in effect at the time of the order shall apply to that order. We recommend that You review this page regularly, as these Terms and Conditions are binding upon You.

3. Products and Services

We offer hardware, software licenses, and related products and services through the Website.

All product descriptions, specifications, images, compatibility information, and availability details are provided to the best of Our knowledge. However, We reserve the right to correct errors, inaccuracies, or omissions, and to update product information at any time without prior notice.

Software licenses may be subject to additional license terms from the relevant software vendor or manufacturer. By purchasing such products, You may also be bound by the terms of the applicable third-party license agreement.

4. Prices

All prices displayed on the Website are stated in Norwegian kroner (NOK) excluding VAT unless otherwise stated.

The total price for Your order, including applicable taxes and any additional charges such as shipping or handling fees, will be shown before You complete the purchase.

We reserve the right to change prices at any time. Any price changes will not affect orders already confirmed.

5. Orders

When You place an order through the Website, You will receive an order confirmation once the order has been successfully submitted.

An order placed on the Website constitutes an offer to purchase. A binding agreement is only formed once AGI Synergies AS has accepted the order and sent an order confirmation, or otherwise started processing the order.

We reserve the right to reject or cancel any order in cases including, but not limited to:

• product unavailability
• pricing or typographical errors
• suspected fraud or unauthorized transactions
• incorrect customer information
• legal or regulatory restrictions

6. Payment

Payment may be made using the payment methods made available on the Website at the time of purchase.

If You pay by credit card, debit card, Vipps, or another electronic payment method, the purchase amount may be reserved at the time of the order and charged when the order is confirmed or processed.

For invoice-based or business purchases, separate payment terms may apply and will be stated at the time of purchase or in a separate agreement.

AGI Synergies AS reserves the right to verify payment details and to refuse or cancel transactions where payment authorization is declined or cannot be verified.

7. Delivery

7.1 Hardware

Physical products will be delivered to the delivery address provided by You during checkout, unless otherwise agreed.

Estimated delivery times are provided for guidance only and may vary depending on stock availability, supplier lead times, shipping carrier performance, and other circumstances beyond Our control.

Risk for the product passes to You upon delivery, unless otherwise required by mandatory consumer protection law.

7.2 Software Licenses

Software licenses, license keys, activation details, subscriptions, or other digital products are typically delivered electronically via email, customer portal, or other agreed method.

Delivery of software licenses is considered completed when the license information has been sent to the email address or account provided by You.

It is Your responsibility to ensure that the provided contact information is correct and that Your systems are compatible with the purchased software.

8. Availability

All products and services are subject to availability.

We do not guarantee that all products shown on the Website will always be in stock or available for immediate delivery. In the event of supply issues, discontinued products, or unexpected unavailability, We reserve the right to cancel or adjust the order and inform You accordingly.

9. License Terms and Use Restrictions

For software licenses and related digital products, the right to use the software is governed by the license terms of the manufacturer, publisher, or vendor, in addition to these Terms and Conditions.

Unless otherwise stated:

• the purchase of a software license grants a limited right to use the software in accordance with the applicable license terms
• ownership of intellectual property rights remains with the software vendor or rights holder
• software licenses may not be resold, transferred, copied, or shared except where expressly permitted

You are responsible for ensuring that Your intended use complies with all relevant licensing terms.

AGI Synergies AS may suspend or restrict access to services in case of misuse, non-payment, security risks, or violation of applicable terms.

10. Returns, Cancellation, and Right of Withdrawal

If You are a consumer, You may have statutory rights to cancel or withdraw from the purchase in accordance with applicable consumer protection laws.

Please note that the right of withdrawal may be limited or excluded for certain products, including:

• software licenses or digital content delivered electronically and activated or made available immediately
• customized or specially ordered products
• sealed products that are not suitable for return once opened, where applicable

If You wish to request cancellation, return, or claim a right of withdrawal, please contact Us as soon as possible using the contact details listed below.

For business customers, returns and cancellations are only accepted where agreed in writing or required by mandatory law.

11. Complaints and Defects

If a product is defective, damaged, incorrect, or otherwise does not conform to the order, You must notify Us within a reasonable time after discovering the issue.

We will handle complaints in accordance with applicable law and may offer repair, replacement, price reduction, refund, or other appropriate remedies depending on the circumstances.

For hardware products, manufacturer warranties may also apply in addition to statutory rights.

12. Privacy, Security, and Personal Information

In connection with Your use of the Website and any order placed through it, We collect and process personal data as necessary to fulfill Our obligations to You, manage orders, deliver products and services, provide support, and comply with legal requirements.

We process personal data in accordance with applicable data protection legislation and Our Privacy Policy.

We may also retain communication related to orders, support, and service requests in order to document Our correspondence and provide the level of service You reasonably expect.

13. Limitation of Liability

AGI Synergies AS does not guarantee uninterrupted operation of third-party software, payment services, or integrations.

To the extent permitted by applicable law, AGI Synergies AS shall not be liable for indirect, incidental, special, or consequential losses, including loss of profit, loss of business, loss of data, or loss resulting from delayed delivery, supplier issues, or third-party software or service interruptions.

Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

AGI Synergies AS is not responsible for downtime, interruptions, or errors caused by third-party providers, including payment terminals, payment gateways, software vendors, or internet connectivity.

14. Force Majeure

AGI Synergies AS shall not be liable for failure or delay in performing its obligations where such failure or delay results from circumstances beyond Our reasonable control, including but not limited to natural disasters, war, strikes, transport disruptions, cyber incidents, supplier failures, power outages, or governmental actions.

15. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Norway.

Any disputes arising in connection with these Terms and Conditions or the use of the Website shall be subject to the jurisdiction of the Norwegian courts, unless otherwise required by mandatory law.

16. Contact Information

If You have any questions or concerns regarding these Terms and Conditions, please contact: